Becoming ‘Bold’

Not too long ago, I mentioned I was going to upgrade to a Blackberry Bold and I did get one. (Hey, iPhones may be super cool, but that’s just never been me.)

After a bit of back and forth trying to find one in a store, I asked to have it shipped. It arrived the next day in a premium black box, which served to heighten my excitement. Inside, I found a device that was sleeker and lighter than I expected, with a faux leather back that made it seem almost high end.

Unfortunately, it took a couple of calls to Rogers to get it up and running properly, but that’s par for the course – like lining up for toilet paper in the old USSR.

Here’s what I like about the Bold:

  • It looks and feels modern – like when Cadillac changes its design. I know that’s superficial… but sue me.
  • It’s faster – especially when surfing the internet. And the graphic interface is similar to a regular browser.
  • The resolution is sharper.
  • The sound is clearer – I don’t need to keep my phone volume pumped up when I’m using it in a taxi or outside.
  • I also like the additional functions – camera, video record and playback capability, default alarm music (I know I can change it if I want) and the fact that there’s an image of an analog watch when it’s being charged. A touch of nostalgia, almost.
  • Though it took me a couple of days to get used to the functions, I’m enjoying the track ball in the middle better than the rotary side control.

Here’s what I’m not crazy about:

  • The battery and phone heat up more quickly, say if I’m on it for more than five minutes.
  • It takes a long, long time to sync to my Outlook – I may be doing something wrong, but this is how tech support told me to set it up.
  • It’s got an MP3 player, but I doubt I’ll use it much. It feels like a business device, not something I’d find myself bopping away to as I work the treadmill at the gym.

So what’s the verdict? If I believed in thumbs up, I’d give it a couple.

I am glad I switched. And, if you have the time and are due for an upgrade. It’s worth the call centre wait.

A ‘Bold’ failure to communicate

I’ve been having a few email issues lately. Mostly related to my Blackberry.

Sometimes, when I forward an email, random words (and even whole sentences) get cut up, deleted and garbled (or as one email said, rbld). It’s as if I’m writing in a bizarre IM-ish shorthand code.

So after checking with my office tech support, I finally called Rogers, knowing I’d have to commit a fair amount of time on the phone. But I was determined to weather the situation, accept my fate and not get riled up. And sure enough over the next couple of days, I had four calls and spent three hours attempting to upload, download, reload and resolve things.

And, I have to say the people at the other end were pleasant, funny and helpful. They concluded the issue was with my BB itself and not their network and they said I qualified for an upgrade – e.g. a new device at a discount. (A backhanded sales ploy or what?)

But a chatty rep from Sudbury rejigged my plan to save me money and offered me such a good deal that I couldn’t pass up the idea of getting a new BB Bold. She gave me the option of having it couriered to me (3 to 5 days) or, if I didn’t want to wait, I could pick it up directly from a Rogers store.

Being in Toronto and excited about a new toy, I opted for the latter. I went to a store near my office and discovered they hadn’t received their stock yet. No worries. Another Rogers outlet was a few blocks away. They, too, didn’t get their shipment and weren’t sure when they were going to arrive. Try back later, was all they could muster by way of help.

I was starting to lose my state of zen, but I didn’t give up…

An hour later, and completely un-Boldened, I returned to my office, frustrated and hot under the collar yet again.

I wondered if the bare shelves was a Rogers ploy to increase demand (a la iPhone). But there were no line-ups at the stores. Then I thought it’s more likely a logistical screw-up (so what else is new).

Either way, Rogers missed yet another opportunity to truly connect with their customers (rather than holding us hostage). And all they had to do was provide a simple update; communicate with their retail front-line.

I’m still waiting for my Bold but I’ll let you know what it’s like when I get it.